Relax…every company has conflict. It’s normal, but we’re glad you are taking steps to deal with it.
Before we let you know about our services there a few things we need you to know;
- If you are looking for a ‘yes’ man…you’ve come to the wrong place. We’ll let you know what we’re thinking.
- We don’t tolerate whiners. Roll up your sleeves and let’s get to work.
- We live in different parts of the country. Ben lives in British Columbia and Jason lives in Ontario
- All our fees are negotiable (because we like negotiating)
Conflict Management for the Online World
Today’s world of social media has created a great advantage for companies to promote themselves and have conversations with their customers and clients. Businesses are looking to humanize and connect with their customers in a whole new way. This can be a challenge for your organization. Increased customer interaction can lead to more complaints, issues and problems being raised by your customers. If not dealt with properly, your organizations risks losing money, customers, and damaged reputation. Our training will provide your organization with the foundational skills necessary for managing conflict, in a wired world. Your staff will be better able to diffuse and resolve issues between your company and the customer, and ensure that you don’t end up on the 6 o’clock news for mishandling a situation. For more information about how we can help, contact us.
Our training workshops are customized to your organization.
Social Media Conflict Audit
Are you asking for trouble? This audit takes a snapshot of how you are using social media to address conflict with your community. It will help you identify what you’re doing well and where you could improve. It helps you identify how you are using social media to address conflict issues and complaints, future points of possible conflict and offers recommendations on how your brand can increase it’s conflict intelligence. This audit is a written report and includes a 30 minute debrief with your organization. The price of this service will depend on the size of your organization, how many social media accounts you want analyzed, and a guesstimate amount of time that we will need to spend on it.
Conflict Management Systems Design
Do you find it difficult to stay on top of conflict? Oriented to online community managers, this design will provide you a collaborative framework and roadmap for managing conflict and all types of disputes. Focusing on what’s most important to you, appropriate dispute resolution solutions are detailed for each dispute type. The design supports good communications and will help you build bridges across organization silos. It integrates online and offline processes. It clarifies conflict roles and responsibilities, and training and education needs. The design lays out implementation approaches, defines measurements of success, and shows you how to deal with resistance to change. We work with you throughout. Design is a collaborative process. The final deliverable is a report. There are lots of conversations along the way. Price is based on a mutually-agreed terms of reference, including work scope and objectives.
We love to speak and we’d love to come to your event. We customize our speaking to your event or organization. For more information and to see examples of Ben and Jason presenting, Ben’s speaking information here and Jason’s speaking information here.