Connecting with your audience
It's summer, a.k.a. festival season, here in Victoria. Again this year, I volunteered at the Victoria International Jazzfest. As a... more
5 Strategies for the Conflict Manager when “the medium is the message”
image source: Kenski1970 (Flickr) I spent last week in New York City, visting family and taking a mini-holiday. I walked long... more
RIM May Be Down, But Are They Out?
Back in the days of high school I got to learn a form of kick-boxing in one of my gym... more
Managing customer relationships is the most important use of social media: MIT Global Social Business Study
The most important use social media is for managing customer relationships. That’s the word that came down in the recent... more
5 Reasons To Take Your Conflict Public
I used to work in a drop-in center where the occasional fight would break out. One dude would say something... more
Who are You? The move from “Know Thyself” to the “Collaborative Self”
“Know thyself”. You’ve probably heard that old maxim a lot. Recently, that maxim comes to mind as I try navigate... more
The Power of #UnPopular
Here’s the thing about love. We all want it. We all want to feel its comfy warmth, wrapped around us... more
So tell me: Just how bad is that conflict?
What if we could measure, give a number to, a conflict? Then we could say “it’s a 5 on the... more
Conflict: A New Strategy For Brands?
Where there are brands, you will find people. Where there are people, you will find conflict. Brands and people both... more
Learning social media through play
Are you avoiding social media? Maybe it makes you anxious, “I might say the wrong thing or it’ll make me... more
