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	<description>Conflict Management for Social Media</description>
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		<title>Checklists can save your bacon</title>
		<link>http://socialmedi8r.com/item-29-release-seatbelt-check-your-list-before-you-jump-into-conflict/</link>
		<comments>http://socialmedi8r.com/item-29-release-seatbelt-check-your-list-before-you-jump-into-conflict/#comments</comments>
		<pubDate>Mon, 29 Oct 2012 16:11:15 +0000</pubDate>
		<dc:creator>Ben Ziegler</dc:creator>
				<category><![CDATA[Community Managers]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[conflict management]]></category>
		<category><![CDATA[crisis managemet]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[success criteria]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=657</guid>
		<description><![CDATA[As he prepared to jump from his space capsule a couple of weeks back, Felix Buamgartner and his mission control ground crew ran down their checklists.  Felix had his checklists pasted to the inside of his capsule. Running through the checklists did not guarantee all would end well.  Lady Chance would win in the end.  [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What&#8217;s Your Impact Equation?</title>
		<link>http://socialmedi8r.com/whats-your-impact-equation/</link>
		<comments>http://socialmedi8r.com/whats-your-impact-equation/#comments</comments>
		<pubDate>Mon, 22 Oct 2012 14:20:19 +0000</pubDate>
		<dc:creator>Jason Dykstra</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=648</guid>
		<description><![CDATA[I think this book is going to help your business so I want to give one of you a copy (details at the bottom). I didn&#8217;t pay for it, it came in my mailbox and I want you to experience the same joy!  A Conflict Perspective on the Impact Equation I just finished reading Chris [...]]]></description>
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		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>3 Lessons in Crisis Management learned from Hostage Negotiators</title>
		<link>http://socialmedi8r.com/3-lessons-in-crisis-management-learned-from-hostage-negotiators/</link>
		<comments>http://socialmedi8r.com/3-lessons-in-crisis-management-learned-from-hostage-negotiators/#comments</comments>
		<pubDate>Mon, 15 Oct 2012 18:31:43 +0000</pubDate>
		<dc:creator>Ben Ziegler</dc:creator>
				<category><![CDATA[Community Managers]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=634</guid>
		<description><![CDATA[Upset by changes in your customer service policy, a long-time customer has turned to social media, to vent their frustrations.  Not only is your business relationship with that customer in jeopardy, but your company’s reputation seems to be as well.  What should you do? Social media crisis has many similarities with hostage-taking crisis.  We can [...]]]></description>
		<wfw:commentRss>http://socialmedi8r.com/3-lessons-in-crisis-management-learned-from-hostage-negotiators/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Your Conflict Best Before Date?</title>
		<link>http://socialmedi8r.com/what-is-your-conflict-best-before-date/</link>
		<comments>http://socialmedi8r.com/what-is-your-conflict-best-before-date/#comments</comments>
		<pubDate>Wed, 10 Oct 2012 10:32:57 +0000</pubDate>
		<dc:creator>Jason Dykstra</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Community Managers]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=628</guid>
		<description><![CDATA[How many times have you reached into your fridge, grabbed the lunch meat, tried to remember when you bought it, suspiciously check the expiration date, carefully looked it over to make sure there were no spots on it and smelled it to make sure it was not emitting some funky odour before slapping it on [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Success clues for the Online Community Manager</title>
		<link>http://socialmedi8r.com/success-clues-for-the-online-community-manager/</link>
		<comments>http://socialmedi8r.com/success-clues-for-the-online-community-manager/#comments</comments>
		<pubDate>Wed, 26 Sep 2012 06:46:11 +0000</pubDate>
		<dc:creator>Ben Ziegler</dc:creator>
				<category><![CDATA[Community Managers]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=580</guid>
		<description><![CDATA[As we figure out that we can get more good things done by working with others, I believe (who doesn’t?) we’ll put more of our apples in the cart of online communities.  Why?  A good chunk of our work relationships and networks are online.  When our online communities succeed, we succeed.   A good community manager [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Press Release Mode: How to Kill Your Community Quickly</title>
		<link>http://socialmedi8r.com/press-release-mode-how-to-kill-your-community-quickly/</link>
		<comments>http://socialmedi8r.com/press-release-mode-how-to-kill-your-community-quickly/#comments</comments>
		<pubDate>Tue, 18 Sep 2012 17:18:11 +0000</pubDate>
		<dc:creator>Jason Dykstra</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[crisis management]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=571</guid>
		<description><![CDATA[Let me just start by saying that conflict is neutral. It doesn’t pick sides. Sure, there is good conflict and there is bad conflict, but ultimately conflict is neutral. What determines its outcome is not the conflict in and of itself, but rather how we react to it. If we react to the situation well, [...]]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>4 “Hero” Skills of an Online Community Manager in Crisis Management mode</title>
		<link>http://socialmedi8r.com/4-hero-skills-of-an-online-community-manager-in-crisis-management-mode/</link>
		<comments>http://socialmedi8r.com/4-hero-skills-of-an-online-community-manager-in-crisis-management-mode/#comments</comments>
		<pubDate>Tue, 28 Aug 2012 23:32:50 +0000</pubDate>
		<dc:creator>Ben Ziegler</dc:creator>
				<category><![CDATA[Community Managers]]></category>
		<category><![CDATA[Crisis Management]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=554</guid>
		<description><![CDATA[You don’t have to catch a child jumping from a third floor apartment building to be a hero in your community.   In the online community world, there are other ways to be a hero when crisis arrives; be it your brand under attack, your angry “best” customer, a public conversation gone sideways… What separates a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No Such Thing As Negative Publicity?</title>
		<link>http://socialmedi8r.com/no-such-thing-as-negative-publicity/</link>
		<comments>http://socialmedi8r.com/no-such-thing-as-negative-publicity/#comments</comments>
		<pubDate>Tue, 21 Aug 2012 19:27:43 +0000</pubDate>
		<dc:creator>Jason Dykstra</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Community Managers]]></category>
		<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=549</guid>
		<description><![CDATA[All Publicity is Good Publicity Right? Many people would have you believe that all publicity is good publicity. Sure it may get you in the news, it might even get you on television or get you a lot of &#8220;buzz&#8221; on your favourite social media site. That&#8217;s good right? Yep, it&#8217;s really good&#8230;if your goal [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Manage your brand through fresh, relevant online content</title>
		<link>http://socialmedi8r.com/manage-your-brand-through-fresh-relevant-online-content/</link>
		<comments>http://socialmedi8r.com/manage-your-brand-through-fresh-relevant-online-content/#comments</comments>
		<pubDate>Tue, 07 Aug 2012 20:47:51 +0000</pubDate>
		<dc:creator>Ben Ziegler</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=530</guid>
		<description><![CDATA[Go to Google Search and write a query about something at the heart of your business.  What shows up on the Google results page?  Is it fresh, relevant content that draws readers to your company’s field of expertise? Today’s consumers want value content.  They may not even care as much about the source of that [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Why Brands Need To Stop Giving Away the Farm</title>
		<link>http://socialmedi8r.com/why-brands-need-to-stop-giving-away-the-farm/</link>
		<comments>http://socialmedi8r.com/why-brands-need-to-stop-giving-away-the-farm/#comments</comments>
		<pubDate>Tue, 31 Jul 2012 11:28:21 +0000</pubDate>
		<dc:creator>Jason Dykstra</dc:creator>
				<category><![CDATA[Crisis Management]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://socialmedi8r.com/?p=521</guid>
		<description><![CDATA[Here&#8217;s how the drill works, you have a problem/issue/complaint/imagination of what a product/brand/service is suppose to do for you and it&#8217;s not. You&#8217;ve had it before, the waitress screws up your order, your cell phone company &#8220;accidentally&#8221; charges you twice, or a flight attendant jumps the line on you like Scott, (We&#8217;ll talk about that [...]]]></description>
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		<slash:comments>3</slash:comments>
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